Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Records Management / Release of Information

We provide outpatient medical records to clinics upon request, for patient appointments. Upon receipt of permanent change of station orders, medical records are packaged and mailed to the member's gaining unit.

If a member is retiring or separating, all electronic medical records are printed and filed in the outpatient medical record prior to being mailed off for retirement.

We provide copies of medical records to members, legal, and insurance companies as requested. Routine record requests are completed within 30 days.

Contact Us

Phone

580-213-6507
DSN 448-6507

Hours

Monday - Friday: 7:30 a.m. to 4:30 p.m.
Closed daily for lunch: 12:30 p.m. - 1:30 p.m.
Closed from 11 a.m. to 4:30 p.m. every second Thursday for Medical Readiness Training. 

Location

Building 810, Front Desk
Don’t forget to keep your family’s information up to date in DEERS!